Roles
01
Taks:
- Manage and schedule patient appointments and follow-ups
- Answer emails and phone calls to provide exceptional support to patients and healthcare providers
- Maintain and update electronic health records (EHR) accurately
- Transcribe medical documents and correspondence
- Assist in managing physician schedules and coordinating referrals
- Ensure compliance with HIPAA and other healthcare regulations
- Coordinate meetings, take meeting notes, and prepare reports
- Support healthcare providers in administrative tasks to improve patient care
- Perform other related duties as assigned
02
Taks:
- Respond to customer inquiries via email, chat, and phone to provide exceptional support
- Troubleshoot and resolve customer issues in a timely and professional manner
- Process orders, refunds, and exchanges accurately
- Maintain customer records and update account information as needed
- Collaborate with internal teams to address customer concerns and improve service
- Escalate complex issues to the appropriate department when necessary
- Gather customer feedback and provide insights for service improvements
- Track customer interactions and resolutions using CRM software
- Handle complaints and provide appropriate solutions to ensure customer satisfaction
- Participate in team meetings and training sessions to enhance skills and knowledge
- Support customer loyalty programs and retention initiatives
- Perform other related duties as assigned
03
Taks:
- Manage and organize emails, calendars, and appointments
- Answer phone calls and respond to inquiries professionally
- Prepare reports, presentations, and correspondence
- Handle data entry, record-keeping, and document management
- Coordinate travel arrangements and process reimbursements
- Schedule and organize meetings, including taking meeting notes
- Conduct research and compile information as needed
- Create and maintain spreadsheets, databases, and filing systems
- Communicate with vendors and manage supply orders
- Support marketing efforts by creating basic promotional materials
- Perform other related administrative duties as assigned
